Refund Policy
We offer a 14-day refund-request period for Small Secret Shelf digital purchases, including paid Comfort Corner experiences.
Daily Comfort Key unlocks are free and have no purchase charge to refund. A voluntary Transmutation is not a refund and does not remove any mandatory consumer remedies.
Requesting a refund
Contact support@smallsecretshelf.com within 14 days of purchase. Include the email used at checkout and enough receipt or transaction information for us to locate the purchase. Do not send full card details.
How requests are handled
Eligible requests are ordinarily approved and processed through Paddle, our merchant of record. Access to the refunded item may be removed from the Secret Drawer. Refund timing after approval depends on Paddle and the original payment method.
Exceptions
We may decline requests involving fraud, chargeback abuse, repeated refund abuse, or other misuse. This does not limit refunds or remedies required by applicable consumer law, including where digital content is defective, materially misdescribed, or not delivered.
Duplicate or unauthorized charges
Contact us promptly if you believe you were charged twice or without authorization. Paddle buyer support and the contact details on your receipt may also assist with payment issues.
Chargebacks
Please contact us first so we can investigate and resolve the issue. This does not remove any right you have to contact your payment provider.
Contact
Questions may be sent to support@smallsecretshelf.com.